{"id":49102,"date":"2023-11-09T03:50:03","date_gmt":"2023-11-09T03:50:03","guid":{"rendered":"https:\/\/www.letsung.de\/?page_id=49102"},"modified":"2023-11-21T09:52:07","modified_gmt":"2023-11-21T09:52:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.letsung.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to have an account to order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, you can also order as a guest. With an account you have the following advantages<\/p>

1. Express checkout process<\/strong><\/p>

2. Quickly and easily view your order status and history<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I register?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Click the account icon in the top navigation bar, then enter your email address and password as required and click the \u201cto register<\/strong>\u201c to register.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I use a voucher code?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Enter your coupon code in the appropriate field during checkout and click the button to apply it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay the shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Local delivery is now free for orders within Germany. You don't need to pay any additional shipping.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich payment methods are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We accept payments from the Most credit card channels AMEX, VISA, JCB, MasterCard etc<\/strong>. as well as PayPal<\/strong>. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.<\/p>

GEEKOM offers our users multiple safe and friendly payment methods and always guarantees users' privacy and online security.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We strongly recommend that you provide your personal delivery address so that the logistics company can deliver the package to the exact destination.<\/p>

If you cannot be at home at the time of delivery, we recommend that you provide the address of a friend\/family member.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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When you shop online with your credit card, all of your information is entered into an SSL secured website. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved.<\/p>

Your credit card information is not stored on our servers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I forgot my password, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please follow the steps below to change your password:
1. Login \u201caccount<\/strong>" choose
2. Then click on \u201cForgot your password?\u201d
3. Enter your \u201cUsername or Email\u201d and click \u201cReset Password\u201d.
4. You will receive an email from us with a link, click on it to create a new password.
If you have any questions, please feel free to contact us Customer service<\/a><\/span> turn around.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between the billing address and the shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The billing address is the address you provide when applying for a credit or debit card, while the shipping address is the location or location to which the order will be delivered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I want to reinstall Windows 10 pro?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can download the system you need to install from our official website. If you don't know how to install it, please download the SOP for reference. Click here<\/span><\/a> to download.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I change or cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We reserve the right to accept or reject the customer's order, even after the customer has received an order confirmation. Please contact our customer service to cancel the order or change your order information within 2 hours before shipping.<\/p>

Please note that your order cannot be changed or canceled once it has been shipped.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I disassemble and assemble the device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We advise customers not to do this.<\/p>

The warranty is void if the product is damaged through modification.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship outside Germany?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our products can be shipped to hundreds of countries around the world. We have a local warehouse in Germany. We also offer international shipping.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Orders are typically processed (QC, processing, packaging) within 1-2 business days of receiving your order.<\/p>

Shipping orders from our DE warehouse to you (in Europe) takes approximately 5 to 9 business days. Shipping to most countries takes approximately 9 to 18 business days. Packages can be delivered in just 3 days.<\/p>

Once your order has shipped, you will receive an order status email with tracking information. If you have any questions, please feel free to contact us Customer service<\/span><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order after it has been shipped?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once your order has shipped, you will receive an order status email with tracking information.<\/p>

Due to the COVID-19 pandemic, delivery to certain areas may be affected.<\/p>

If you have any questions, please feel free to contact us Customer service<\/span><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for the order to arrive?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For local delivery in Germany it takes around 5 to 9 working days.
Shipping to most countries takes approximately 9-18 business days.<\/p>

Large volume orders may not use standard shipping methods and may require additional shipping time.
Pre-orders and custom orders require additional processing time before shipping.<\/p>

Delivery times may be delayed due to COVID-19. You can contact the Customer service<\/span><\/a> Contact us to get the latest status of your package.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes your mini PC have an operating system, RAM and SSD installed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, of course. For your convenience, we have installed and activated the operating system for you. Don't worry, RAM and SSD are also built into the mini PC.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I have after-sales problems?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We have a professional 24-hour customer service team that can solve all your problems. You can send us a message, send an email or call our customer service directly. Don't worry, we will usually get back to you within 24 hours.<\/p>

For more information about customer support, see here<\/span><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept returns and exchanges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your satisfaction is our top priority. If you are not satisfied with your purchase, you can request a return or exchange within 30 days from the delivery date. Your items must be returned unused and in their original condition.<\/p>

For more information on RETURNS AND EXCHANGES POLICIES, see here<\/span><\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get the mini PC with a larger SSD or more RAM?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We're sorry, but we don't currently have a higher configured model. Each model of Mini PC leaves the factory pre-configured so you can use it as soon as it arrives. Unfortunately, we cannot customize the models exclusively for you. If you need a more flexible solution, we recommend purchasing a larger SSD or more RAM and doing the upgrade yourself to meet your specific needs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Muss ich ein Konto haben, um zu bestellen? Nein, Sie k\u00f6nnen auch als Gast bestellen. Mit einem Konto haben Sie folgende Vorteile 1. Express-Kaufvorgang 2. Schnell und einfach Ihren Bestellstatus und -verlauf ansehen Wie registriere ich mich? Klicken Sie auf das Kontosymbol in der oberen Navigationsleiste, geben Sie dann Ihre E-Mail-Adresse und Ihr Passwort nach […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49102","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/pages\/49102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/comments?post=49102"}],"version-history":[{"count":0,"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/pages\/49102\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.letsung.de\/en\/wp-json\/wp\/v2\/media?parent=49102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}